General terms for an online reservation
These conditions are valid when reserving hotel accommodation and purchasing gift vouchers through the Astoria Group Ltd. central reservation platform –www.astoriagrandhotel.bg. If promotional prices are available, additional payment terms and cancellation policy may apply and are an integral part of the description of the specific offer.
The prices offered for hotel accommodation are valid only at the moment of your visit to the Reservations section. They are subject to change and are dependent on the occupancy of the particular hotel. Astoria Group Ltd. reserves the right to refuse a received, confirmed and paid reservation in case of an unforeseen situation.
Hotel accommodation rates are subject to change at any time and may be influenced by hotel occupancy and demand at different times of the year. All hotel accommodation rates in the booking platform include VAT. The price for your stay is guaranteed upon completion of the booking process and receipt of a confirmation with a reservation and prepayment number. Astoria Group Ltd. reserves the right to cancel confirmed and paid reservations in case of abusive use.
The final price you choose is per night and / or stays for the specific room, including tourist tax and VAT. If during your stay you use additional services not mentioned in the description of the selected room type and offer / consumption in restaurants, parking, mini bar and more. /, they should be paid on site at the hotel.
Promotional prices for hotel accommodation cannot be combined with other current offers or discounts. Prices do not include commission for tour operators or other persons.
Terms of payment and cancellation policy for reservations at Astoria Group Ltd. Ltd.
Your reservation is deemed to be confirmed upon payment of the required deposit indicated on the booking form or the relevant offer. Reservation can be paid by credit card or by bank transfer. Only in these cases is it considered to be guaranteed. The bank accounts in BGN and EUR are shown in the confirmation of your reservation.
Cancellation of the reservation without penalty is possible up to 24 hours before the date of check-in unless otherwise stated in the offer.
Upon expiration of this period in case of cancellation, the guest owes a penalty in the amount of the first night’s value.
In the absence of a reservation, the non-refund is equal to the amount of the prepaid amount, unless otherwise agreed.
All refunds over card-paid reservations are made only on the same card used for the payment itself.
Providing extra beds for children and adults
For each facility, Astoria Group Ltd. reserves the right to assess whether the specific type of room provides the option of placing / accommodating an extra bed. Discounts granted too.
Children up to 7 years old are accommodated at no extra charge;
Accommodation and checking out
The time for accommodation at Astoria Group Ltd. is after 14:00. Any arrival before this time will be in accordance with hotel occupancy. The time of the hotel room is 12:00. Every release of the room after the standard hours is based on the occupancy of the hotel.
Late check-out after 12:00 must be stated in advance in writing or at the reception of the hotel. Confirmed if possible by the hotel and is additionally charged and paid at the hotel reception. For more information, contact the hotel reception or reservation department directly.
Use of an underground garage or an outside unguarded parking
Car parking is available for a fee. For more information, contact hotel or reservation department. In the absence of free parking spaces on the day of your arrival, a receptionist will direct you to the nearest public car park.
Pets are allowed on the territory of the site managed by Astoria Group Ltd. for an additional fee.
On the territory of sites managed by Astoria Group Ltd. smoking is NOT allowed, except for the designated outdoor places.
Failure to comply with this requirement will incur a charge of 200 BGN for additional cleaning and refreshment.
General policy of protection of the Personal Data
Astoria Group Ltd. is an administrator of personal data in the sense of PDPL and processes the personal data of the User for the fulfillment of his obligations in connection with the reservation made by the User.
Astoria Group Ltd. ’s personal data protection policy governs the type of information collected by Users, the way it is collected and the purposes of its use.
The provided personal data are fully protected and used for marketing analysis and a better understanding of the needs of the Users and accordingly improvement of the quality of the offered services. Without the user’s personal data, the internet reservation system could not be used to make bookings.
Astoria Group Ltd. does not provide the name and e-mail address, which the user has indicated upon making the booking, to third parties for the purpose of sending commercial information.
For additional information:
“Astoria Group Ltd. ” Sofia 1606 Bulgaria 8 Gen.Totleben Blvd.
tel: +359 2 906 31 31
mob: +359 897014409